Terms of Service
These terms govern your use of our healthcare IT services and solutions. Please read them carefully before using our services.
Last updated: January 18, 2025
Agreement to Terms
By accessing and using MedonSolutions services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") constitute a legally binding agreement between you and MedonSolutions regarding your use of our healthcare IT services.
Description of Services
MedonSolutions provides comprehensive healthcare IT services including:
- Healthcare web development and application services
- HIPAA-compliant cloud solutions and infrastructure
- Healthcare cybersecurity and compliance consulting
- AI/ML solutions for healthcare data analysis
- IT consulting and technical support services
- Custom software development for healthcare organizations
User Responsibilities
Authorized Use
You agree to use our services only for lawful purposes and in accordance with healthcare regulations and professional standards. You must not use our services for any unauthorized or prohibited activities.
Account Security
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized access
- Use strong passwords and enable multi-factor authentication
- Regularly review and update your account information
Data Protection
- Protect all PHI and sensitive data according to HIPAA requirements
- Implement appropriate access controls within your organization
- Report any suspected security incidents promptly
- Maintain current backups of your critical data
Service Availability and Support
Service Level Commitment
- 99.9% uptime guarantee for critical healthcare systems
- 24/7 emergency technical support for urgent issues
- Scheduled maintenance windows with advance notice
- Disaster recovery and business continuity procedures
Maintenance and Updates
We reserve the right to perform scheduled maintenance and apply security updates. We will provide reasonable advance notice for planned maintenance that may affect service availability.
Payment Terms
Billing and Payment
- Services are billed according to your service agreement
- Payments are due within 30 days of invoice date
- Late payments may incur additional fees as specified in your agreement
- All payments are non-refundable unless otherwise specified
Service Suspension
We may suspend services for non-payment after providing reasonable notice. Critical healthcare services will not be suspended without ensuring patient safety considerations.
Intellectual Property Rights
Our Intellectual Property
All software, content, trademarks, and other intellectual property provided by MedonSolutions remain our exclusive property. You are granted a limited license to use our services as intended.
Your Data Rights
You retain ownership of all data you provide to our services. We will not use your data for purposes other than providing agreed-upon services, except as required by law.
Custom Development
Ownership of custom-developed solutions will be specified in individual service agreements, typically granting you full rights to custom applications developed specifically for your organization.
Privacy and Data Protection
Your privacy is paramount in healthcare IT services. Our data handling practices are governed by:
- Our comprehensive Privacy Policy
- HIPAA compliance requirements and regulations
- Business Associate Agreements (BAAs) with covered entities
- Industry best practices for healthcare data security
Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.
Limitation of Liability
While we strive to provide reliable healthcare IT services, certain limitations apply:
Service Limitations
- Services are provided "as is" with reasonable skill and care
- We cannot guarantee uninterrupted or error-free operation
- You are responsible for maintaining appropriate backups
- Clinical decisions remain the sole responsibility of healthcare providers
Liability Caps
Our liability is limited to the amount paid for services in the 12 months preceding any claim, except in cases of gross negligence or willful misconduct.
Termination of Services
Termination by You
You may terminate services at any time with appropriate notice as specified in your service agreement. We will assist with data migration and service transition as needed.
Termination by Us
We may terminate services for breach of terms, non-payment, or if continuation would violate applicable laws or regulations. We will provide reasonable notice and assistance with transition.
Data Handling Upon Termination
- We will provide data export assistance for a reasonable period
- PHI will be returned or destroyed according to HIPAA requirements
- Backup data will be securely deleted after the retention period
- You remain responsible for ensuring continuity of patient care
Compliance and Regulatory Requirements
Our services are designed to meet healthcare industry standards and regulations:
Healthcare Regulations
- HIPAA (Health Insurance Portability and Accountability Act)
- HITECH (Health Information Technology for Economic and Clinical Health Act)
- FDA regulations for medical device software (where applicable)
- State and local healthcare regulations
Security Standards
- SOC 2 Type II certification
- ISO 27001 information security standards
- NIST Cybersecurity Framework alignment
- Industry-specific security best practices
Dispute Resolution
Informal Resolution
We encourage resolving disputes through direct communication. Contact our customer success team to discuss any concerns or issues with our services.
Formal Dispute Process
If informal resolution is unsuccessful, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Governing Law
These terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.
Changes to Terms of Service
We may update these terms periodically to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through:
- Email notification to account holders
- Prominent website notices
- Updated terms with change highlights
- Reasonable notice period before changes take effect
Continued use of services after changes constitutes acceptance of updated terms.
Questions About These Terms?
If you have questions about these Terms of Service, please contact our legal team:
MedonSolutions Healthcare IT
123 Healthcare Drive
Medical City, MC 12345
Phone: +1 (555) MEDON-IT
Business Hours: Monday-Friday, 9 AM - 5 PM EST
Emergency Support: For urgent technical issues affecting patient care, contact our 24/7 emergency support line at +1 (555) URGENT-1.