Privacy Policy
Your privacy and data security are fundamental to our healthcare IT services. Learn how we protect and handle your personal information.
Last updated: January 18, 2025
Our Commitment to Your Privacy
At MedonSolutions, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our healthcare IT services.
HIPAA Compliance
As a healthcare IT service provider, MedonSolutions is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate administrative, physical, and technical safeguards to protect health information.
Information We Collect
Personal Information
- Name, email address, phone number, and company information
- Professional credentials and healthcare organization details
- Communication preferences and inquiry details
- Technical support and service request information
Technical Information
- IP address, browser type, and device information
- Website usage patterns and page views
- Cookies and similar tracking technologies
- System logs and technical diagnostics
Protected Health Information (PHI)
When providing healthcare IT services, we may handle PHI on behalf of covered entities. All PHI is governed by HIPAA regulations and our Business Associate Agreements (BAAs).
How We Use Your Information
Service Delivery
- Provide healthcare IT services and technical support
- Process inquiries and respond to service requests
- Maintain and improve our services and systems
- Ensure system security and prevent unauthorized access
Communication
- Send service updates and important notifications
- Provide technical support and troubleshooting
- Share relevant healthcare IT insights and best practices
- Respond to your questions and feedback
Legal Compliance
- Comply with HIPAA and other healthcare regulations
- Meet audit and compliance requirements
- Respond to legal requests and court orders
- Protect against fraud and security threats
Data Security Measures
Technical Safeguards
- End-to-end encryption for data transmission and storage
- Multi-factor authentication and access controls
- Regular security audits and penetration testing
- Automated threat detection and response systems
Physical Safeguards
- Secure data centers with 24/7 monitoring
- Restricted physical access to systems and data
- Environmental controls and backup systems
- Secure disposal of hardware and media
Administrative Safeguards
- Comprehensive employee training on privacy and security
- Regular risk assessments and security updates
- Incident response and breach notification procedures
- Vendor management and third-party security reviews
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
Service Providers
We may share information with trusted service providers who assist in delivering our services, subject to strict confidentiality agreements and HIPAA compliance requirements.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to the same privacy protections.
Your Privacy Rights
Access and Correction
You have the right to access and correct your personal information. Contact us to review or update your data.
Data Portability
You can request a copy of your personal information in a structured, commonly used format.
Deletion Rights
You may request deletion of your personal information, subject to legal and contractual obligations.
Communication Preferences
You can opt out of non-essential communications and marketing messages at any time.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your website experience and analyze usage patterns:
Essential Cookies
Required for basic website functionality, security, and user authentication.
Analytics Cookies
Help us understand how visitors use our website to improve performance and user experience.
Preference Cookies
Remember your settings and preferences for a personalized experience.
You can manage cookie preferences through your browser settings or our cookie consent banner.
Data Retention
We retain personal information for as long as necessary to provide services and comply with legal obligations:
- Contact Information: Retained while you remain a client or until you request deletion
- Service Data: Retained according to service agreements and regulatory requirements
- Technical Logs: Typically retained for 12-24 months for security and troubleshooting
- PHI: Retained according to HIPAA requirements and covered entity policies
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information:
- Standard Contractual Clauses for EU data transfers
- Adequacy decisions for approved countries
- Certification programs and codes of conduct
- Additional security measures for sensitive data
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through:
- Email notification to registered users
- Prominent notice on our website
- Updated "last modified" date at the top of this policy
- Direct communication for significant changes
Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Questions About This Privacy Policy?
We're committed to transparency and answering your privacy questions. Contact our Privacy Officer:
MedonSolutions Healthcare IT
123 Healthcare Drive
Medical City, MC 12345
Phone: +1 (555) MEDON-IT
Response Time: Within 2 business days
For HIPAA-related concerns: You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.